Frequently Asked Questions about Cygnustech Diffusers!
IMPORTANT UPDATE AUGUST 2025:
USA has suspended all incoming parcels due to the new trade Tariffs. We are working hard to find a solution to this, and we are as disappointed as you are. We apologize for the inconvenience but this situation is temporary and we will update you as soon as international trade negotiations have resolved.
How much is your diffuser?
$180 Australian dollars ( A.U.D ) + postage calculated during checkout. All payments are finalized automatically in Australian dollars. $180 Australian = 110 USD roughly.
Is the diffuser universal?
No. Much like a shoe, we hand craft each product for the perfect fit according to your lens and flash dimensions. As there are thousands of lenses and flashes, a universal generic diffuser is impossible. We take care of the sizing for you! Simply provide your exact equipment when adding to cart, and we will tailor make the diffuser to fit perfectly. With years of experience and repetition this is an easy process for us.
How do I know which diffuser to buy?
We take care of that for you! We only have 1 package to choose from, then we simply gather your camera lens, flash and body information at the point of purchase, and we construct the parts and fit for your specific setup. We do the hard bit for you! One product, one price, an easy purchase experience.
What does your package come with?
All diffusers come with a small AA LED focusing light, 2 custom molded bands for your flash, Step up adapter ring and necessary components tailored for your setup. Once posted you will receive tracking and a complimentary 14 page macro Ebook link to download and get started on your journey!
Is there anything your custom diffusers does not fit?
Our diffuser will not work with Meike320 flash and the Olympus FL-LM3 mini flash. It will not work with any Twin flash diffusers or Ring dental flashes. It will not fit extremely large lenses such as old generation Sigma 150mm, Canon 180mm and Sony 70-200mm, which are designed for natural light and have very long focusing distances.
Does your diffuser fit Godox V1 and other round head flashes?
Yes! We designed the diffuser to fit both square and round flashes perfectly due to its curved nature.
Is the Cygnustech diffuser easy to set up and fold down?
Yes! The whole point of our design is that it is extremely flat and simple to setup. There is no cumbersome buttons and complex unnecessary panels like other diffusers. Donβt be fooled, a complex diffuser does not mean a better diffuser. Simplicity is key! We have spent many years refining the diffuser to be as efficient and simple as possible.
How long will the diffuser take to ship once I have paid?
Orders are shipped within 1-3 business days. We do our best to get the diffuser built and shipped out in a timely manner and if there ever are any delays the website and my emails will reflect this.
Do you post worldwide?
We post to most countries. If your country is not at the checkout sadly we are unable to post there. ( update: We sadly cannot post to USA at the moment until international tariffs are resolved. )
Will my package come with tracking?
Yes! All diffusers are sent via registered post with tracking numbers to monitor itβs journey.
How long do packages take to arrive from Australia?
This depends where you live in the world. Rough time frames to every region are listed on the Australia Post website. In general: International Express = 1-2 weeks. international Standard = 3-5 weeks.
All parcels are sent from the Northern tropics of Australia, A very remote area!
Do you accept refunds or change of mind?
Due to the custom made nature of this item we do not accept refunds or change of mind after the item has been posted.